UX Study
Coffee Ordering System
Company
The Executive Centre
Theme
User Research
Information Architecture
Wireframe
High Fidelity Wireframe
Time
1 month
Jun 2020 - July 2020
Intro .
The Executive Centre ambitious professionals and industry leaders who were looking for more than just an office space. Members can enjoy amenities such as complimentary beverages, printing facilities, bookable Meeting Rooms, serviced Barista Bars are also available in selected locations.
Goal .
Enhancing the way of members to order beverage
Discover .
A. Problem
To discover the pain points in the coffee ordering process, I have collected three different parties information.
Opeartion
"Members they are enjoying our barista bar service, sometimes especially peak hour we will receive the comments about the missing order or late delivery of coffee"
Members
"I love the coffee provided by TEC, the barista bar gives me a break from my intense work. Sometimes they were busy handling the order, it takes me a while to order and receive my order"
Barista
"I need to make approximately 80+ coffee per day, I have to remember the order from members by memory or notes."
Decrease
effiency
Decrease
Loyatly
Decrease performance
B. Benefit
For members
-
Convenient to make an order whenever they want
-
Decrease the time of waiting for the order
-
Easy to make payment
For centre
-
Increase service quality for members
-
Decrease workload & pressure for Admin and Barista
-
Create a cashless environment
C. Persona
In order to create a better solution and a smooth flow for the members. I created three types of persona as the target users.
D. Journal Mapping
Information Architecture .
Wireframe . HI-FI Mockup .
